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Company
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How would you describe your current online presence?
Outdated or needs updating
Exists but feels behind competitors
Decent, but communication is scattered
Strong, but want to optimize further
What is your biggest current challenge?
Building customer trust before they call
Competing with newer-looking companies
Staff is stretched thin with repetitive questions
Reducing customer support burden while maintaining loyalty
Where do most of your new customers come from?
Referrals and long-time relationships
Mix of referrals and online searches
Online searches and reviews’
Diverse channels including proactive outreach
How much time do you want to spend on marketing?
Minimal – just keep things current
Some – quarterly reviews and updates
Moderate – monthly planning and execution
Strategic – yearly planning with ongoing optimization
What's your primary goal right now?
Ensure my reputation matches my service quality
Stay competitive in my market
Free up leadership bandwidth and reduce chaos
Grow strategically while protecting my team
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